Delivery
How engagements move
A horizontal flow—each step has exit criteria before the next invoice milestone.
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Step 1
Anchor the decision
We capture the operational choice the metric must inform, not the chart wish list.
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Step 2
Inventory signals
HRIS, calendars, queues—mapped with owners, refresh cadence, and known gaps.
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Step 3
Prototype in sandbox
Low-noise tiles in a safe tenancy with printed snapshots for sensitive reviews.
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Step 4
Pilot with rollback
Threshold launches include owners, survey hooks, and explicit rollback paths.
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Step 5
Handoff with rituals
Manager packets, glossaries, and micro-videos so successors inherit the habit.