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Delivery

How engagements move

A horizontal flow—each step has exit criteria before the next invoice milestone.

  1. Step 1

    Anchor the decision

    We capture the operational choice the metric must inform, not the chart wish list.

  2. Step 2

    Inventory signals

    HRIS, calendars, queues—mapped with owners, refresh cadence, and known gaps.

  3. Step 3

    Prototype in sandbox

    Low-noise tiles in a safe tenancy with printed snapshots for sensitive reviews.

  4. Step 4

    Pilot with rollback

    Threshold launches include owners, survey hooks, and explicit rollback paths.

  5. Step 5

    Handoff with rituals

    Manager packets, glossaries, and micro-videos so successors inherit the habit.