Advisory
NorthStar Capacity Narrative
One north metric, carefully framed, with guardrails so it does not distort behaviour.
Overview
NorthStar helps leadership pick a single directional metric, define honest exclusions, and pair it with qualitative cues so teams do not game the number.
What arrives in the room
- Metric shortlist workshop
- Behaviour risk review with HR partners
- Storyboard for town-hall rollout
- Counter-metrics palette to prevent warping
- Archive of rejected metrics with rationale
- Manager cheat sheet for one-to-ones
- Quarterly integrity review template
Outcomes we document
- Single published north metric with documented caveats
- Counter-metrics live in SignalRoom-compatible tiles
- Town-hall pack with plain-language scripts